Frequently Asked Questions
1) Will you be offering a CSA (Community Supported Agriculture) program
No, not this year. Please shop our online store for best selection, or come visit us
at the Saturday Market.
2) I don't want to shop online - will you offer in-person sales at the Saturday
Yes, we offer produce (and plants) for sale at the Saturday Market. We reserve a
percentage of our weekly harvest for in-person sales at the Saturday Market, but list the bulk of our harvest online. Some items, such as soft fruit or berries
may be available only at the Saturday Market due to weather, harvest schedule
or transport/storage requirements.
3) I've placed my online order. How does it work picking up at the Saturday
We will have two tables at the Saturday Market (with signs, so you know which
line to join):
1 - For pickup of your online order only. For those who do NOT want additional
items available at the Market; no exceptions.
2 - For in-person sales of Market produce, AND online order pickup for those
who want to purchase additional items.
If you are paying with Farmers Market Nutrition Coupons, please bring the
appropriate number of coupons.
4) I've placed my online order - how will it be packaged?
We may package your order in the following ways:
Plants /Seedlings- in cardboard beer/pop flats. No need to bring your own boxes
to transport your order.
Large produce order - We will transfer your order from our Rubbermaid
transport bin to a table for you to bag-up into your own bags or bins.
Small produce order – Please indicate, when ordering, whether you would
prefer your order bagged.
Please note that we determine what is a large or small order. Much depends on
the size of our produce, and how things fit into bins and bags!
Orders for Delivery may be bagged.
5) What if I can't make it to the Saturday Market for pick up?
If you can't make it to the Saturday Market, please send a friend to pick up your
order and let us know! During the last hour of the Market, we do our best to
contact customers who have not picked up yet, but sometimes we are very
busy! If your order is not picked up by 1 pm, it will be donated to the food bank
or a needy family.
6) Can I pick up my order at the farm instead?
No, orders must be picked up at the Saturday Market.
7) The Saturday Market does not work for me, what are my options?
- Send a friend or family member to pickup your order for you.
- The market is usually very quiet between 12 noon at 1 pm, this is a great time for pickup.
- We can delivery your order right to your doorstep! (Fees are $8 + GST.)
- If you are in quarantine, self-isolating or have mobility/health issues, the CRC (Southern Gulf Islands Community Resource Center) may be able to help with picking up your order. Please contact the CRC at 250-629-3665 or firstname.lastname@example.org
Requests to the CRC need to be sent by Wednesday at 2pm, in order for their volunteer drivers to be given adequate notice.
8) How can I pay for my order?
Our online store can accept Credit Card, e-transfer or FM Nutrition Coupons. At the Market for in-person sales, we can accept Credit Card, Debit Card, e- transfer, FM Nutrition Coupons or exact cash amount (no change is given).
9) Is the produce washed and ready to eat?
Some produce is rinsed, but we recommend that you always wash your produce
10) Are the plants I bought from you ready for planting?
Yes, (except for the very first tomatoes of the season) they are hardened off and ready to be planted in your gardens! Our hardening-off process lasts for about a week – out of our greenhouse in the daytime and in at nights. During this process the plants are exposed to the real world – wind, rain and sun – so they are ready to thrive in your gardens!
We offer tomatoes early in May to those who want to plant their hoop and greenhouses early. These plants will not be hardened off.
11) When will you have tomato plants for sale? (Or peppers, cucumbers, eggplant, squash)
We offer heat-loving plants in May. Tomatoes, eggplant, peppers, squash and cucumbers need warm temperatures to thrive and don’t like being planted too early.
Tomatoes, Cucumbers, Zucchini, Squash
Early May: for planting in your greenhouse
Mid-Late May: for planting outside
Peppers and Eggplant
Mid-May: for planting in your greenhouse
Late May: for planting outside
12) When I went to checkout on your online store, item(s) disappeared from my cart. What happened?
When products are low in stock, item(s) in your cart may be unavailable by the time you reach checkout. An item in your cart is not taken out of our inventory until the sale is completed. Therefore, it can still be seen by (and possibly sold to) another customer. This is an industry standard set up by design, so a customer can't add items to their cart and then forget to checkout, leaving a supplier out of a sale because that item is now unavailable for another customer to purchase.
We apologise if this has happened to you on our online store! We are a small farm, and don’t always have large amounts of produce available. Sometimes demand is higher than supply.